Creating a Blameless Postmortem Culture

Creating a Blameless Post-mortem Culture

#failshappen. The question is how you bounce back in that moment. Are you able to quickly identify and diagnose a challenge? Do you have a plan for internal and external communication? When things really go sideways, you need a postmortem to recap what happened and promote institutional learning.

This template will help you easily document a post-mortem meeting prompting you to collect the right information.

Critical data to capture:

• What was learned
  
• Status Priority of Outage
  
• Action Items
• Communications
  
• Timeline of Events
  

What goes wrong?

Postmortems often become fingerpointing sessions where different teams blame each other for a failure. We've written two blog posts about creating a blameless post-mortem culture.